COVID-19 – Customer Information


VOLKS BAR & CLUB – COVID 19 CUSTOMER INFORMATION

  • CAPACITY: We have reduced our internal & terrace capacity to allow more space for everyone
  • SEATING: There is very limited seating inside the venue and seating areas outside have been spaced out to comply with government guidance. Indoors or outdoors, only up to a maximum of 6 people should be at any table.  Customers staying inside must have a seat.
  • SOCIAL DISTANCING: Please observe social distancing and respect other customers whilst using the venue and please be patient with other customers and staff, this is all new for all of us.
  • ONE WAY SYSTEM: Inside, there is a one way system in operation at the venue, one entrance to the main bar and a route to exit through double doors. There is also a one way system in & out of the Diner. There are signs and arrows on the floor and on barriers to guide you.
  • ORDERING: There are order points with a barrier between staff and customers at the bar and diner counters. Please do not approach the order points until the previous customer has left and use signs on floor and elsewhere in premises as a guide to where to wait in queue
  • NO STANDING or drinking at the bar. Once you have ordered and got your drinks, please leave the bar area
  • FACE COVERINGS are not required but you are of course free to wear one if you prefer. We may require face coverings to be temporarily removed to check ID
  • TRACK & TRACE: Please use QR codes on tables to give us your information for the government track and trace system. We will keep your information for 21 days to comply with guidelines.  If you have pre booked a table for an event, we will already have your information, and this will not be necessary.
  • HAND SANITESER: There is plenty of hand sanitiser available for you to use at entrance, exit and both service counters.
  • SYMPTOMS: If you have any symptoms of COVID-19 or feel unwell, please help protect everyone else by staying home
  • PAYING: We encourage the use of contactless card payments however we will be accepting cash
  • TOILETS – maximum 2 people in each washroom at any one time. There will be a queuing system / cloakroom attendant for busy periods and a queue / guidance with signage & floor stickers
  • RISK ASSESSMENT: We have carried out a full COVID-19 Risk Assessment and our staff have been trained in this respect. They will be wearing face masks when appropriate and following all guidelines, including the regular use of hand sanitiser which is available in all service areas.  We will continually re-evaluate our Risk Assessment.